Shipping Information

At VELLARO, we work hard to get your order to you as quickly and safely as possible.

Below you'll find everything you need to know about our shipping process.

Shipping Times

United States & Canada

Standard Shipping: 8–11 Business Days (FREE)

Priority Shipping: 5–9 Business Days

Australia

Standard Shipping: 8–10 Business Days (FREE)

Priority Shipping: 6–8 Business Days

United Kingdom

Standard Shipping: 7–8 Business Days (FREE)

Priority Shipping: 5–6 Business Days

Please Note: Delivery times are estimated and may vary depending on your location, carrier, customs processing, weather conditions, or seasonal demand.

Order Processing

Orders are typically processed within 1–2 business days after your purchase.

Orders placed before our daily processing cut-off may be dispatched the same business day.

Please note that orders are not processed or shipped on weekends or public holidays.

Order Tracking

As soon as your order has been shipped, you'll receive a confirmation email containing your tracking number.

You can use this tracking number to monitor your package throughout its journey.

If you haven't received your tracking information within a few days of placing your order, please contact us at:

vellaroco@gmail.com

Customs & Import Fees

In most cases, our customers do not pay import duties or customs fees.

However, customs regulations vary by country. If any additional fees are required by your local customs authority, they are the responsibility of the customer.

Delivery

Most orders are delivered by your local postal service or one of our trusted shipping partners.

If no one is available to receive your package, the carrier may leave a delivery notice or attempt another delivery according to their local policy.

Unexpected Shipping Delays

Occasionally, shipping delays can occur due to factors outside of our control, including:

• Customs inspections
• Severe weather
• High shipping volumes
• Carrier delays

If your order is taking longer than expected, please contact our support team and we'll be happy to assist you.

Incorrect Shipping Address

Please ensure your shipping information is accurate before completing your order.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, or because the package is unclaimed, additional shipping charges may apply for reshipment.

Delivered But Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

• Checking around your property
• Asking household members or neighbors
• Contacting your local delivery carrier

If you're still unable to locate your package, please contact us at vellaroco@gmail.com and we'll do our best to help investigate the issue.

Questions?

If you have any questions regarding your shipment, our customer support team is here to help.

Email: vellaroco@gmail.com

We aim to respond to all inquiries within 24 business hours.

Thank you for choosing VELLARO.

Better Coffee. Anywhere.